Customer Testimonials
Excellent service both times I've had my truck serviced. Jonathan was very helpful and expedient.
I have nothing negative to say. Everyone in the service desk area were awesome. I walked in on Friday afternoon to address a service engine light. Jon addressed my concern and hooked me up with a rental vehicle on Monday morning. The issue was resolved by the afternoon.
The staff was incredibly kind and helpful. I had many questions and they answered all of them to my satisfaction!
Excellent customer service, very attention to detail. The lady that we met with was very very kind and very helpful. Explained everything clearly. Was an awesome listener. Very friendly and courteous. I would recommend Ron Carter dealership to anyone and everyone to have a very good experience.
The employees, especially woman at the service counter, were very knowledgeable, friendly, and waiting area was comfortable, coffee was great, and the service people finished a little early. Great job. I was there for service on my Dodge Ram, not to buy another vehicle.
Jonathon Mathews, Sam, Ricardo and the whole service team have been Great and very helpfull with the repair on my daughters Renegade. They were very proactive in ordering the parts and completing the warranty repairs. Keep me informed during the entire process. Top Notch !!!!!!!!
Amanda in the service department was very friendly and accommodating.. The lift did not fit correctly under my van because of the steps so it had to be moved to another garage with a different lift and the work was completed. The travel van did not fit under the awning at the service department so Amanda had the technician take it's through the gate to the garage.
Ok the very worst dealership and have fraudulently stolen 1500 dollars from Jennifer Mendoza and breidyn Kerr on a car that would overheat as soon as it is supposed to be running temperature so I honestly believe they should be refunded 100% with the opportunity to go somewhere else and not deal with the dealership that is stealing from my stepson on his very first car purchase so I 100% would steer xxx many people as possible away from this scamming dealership
Ok, would recommend to some one. Salesman was very hospitalited experience was very nice don't have any complains. Salesman was young man name is Craig.
Came in for complementary oil change on my 2024Ram 2500. I explained to the service department that I was on a limited time schedule. They got me in and out. Were very professional and courteous.
we ordered a car here and you guys scammed us tremendously fraudulently this worker is fruad, he called my father and took our money, I am a trustee for my father, he needs help,
Very attentive to needs and repair. Each serice department needs their own direct telephone number. Right now the number 281-331-8111 goes to the Ford service and then you get transferred to in to never land.
Great service, low pressure, nice environment. Excellent place to do business. I will return for any future purchases.
Very Professional. Quick turnaround, all of my concerns were addressed and handled everything with my warranty company
Great experience. No pressure. Highly recommended. This is my second purchase from here and I will definitely return for future purchases.
We have purchased 5 vehicles from Ron Carter and I will never buy from this dealership again. Starting with my trade in. They paid it off so late that I had to pay interest to satisfy the debt. We bought 2 cars this time. Neither car was the one we wanted and thought we were buying. I could only count on Shilo, who was not our salesperson, to help get a resolution. Nobody else answered a call, including the GM! Never again!!
Super easy and no xxxxxxxx in sales or finance which made for an enjoyable experience
Great company to work with fast reliable service had my jeep rubicon in and out thank you
FANTASTIC SERVICE ! Started with an online look, someone reached out - went up there looked around some more an came home with a new vehicle. Everyone was welcoming , friendly and nice
craig foster is a great employee at ron carter dealership very understanding and professional the company is very lucky to have him
Recall work was done on time and as scheduled. Have been very satisfied with their work.
Very pleased, the tech writer Raf was very professional answered all questions, the tech did a very good job on the repair.. Excellent I'll be back to get oil change in a few months.
Greg was a great help with dealing with the sales of the suv that I was looking at.
Craig Foster truly cares about his customers as well as being effective for the dealership. He listens, understands, and is reasonable with customers. I love his transparency and attention to details. I will definitely refer all of my friends and family to Ron Carter Chrysler Dodge Jeep Ram in Alvin because of the excellent service and I'm contemplating purchasing another vehicle for my family. Great job, Ron Carter, staff, management, finance department and Craig. You have a customer for life! God Bless!
Amazing dealership wonderful prices super satisfied with my experience and I absolutely love my Jeep
Clemente de los Santos was very good to work with and did everything I asked. Service (oil change/rotation) .
No hassle prices and great staff. My salesman, Craig really worked to get the deal done.
It was great I’d recommend it to anyone very fast and efficient to work with
Lack of dealer loaner vehicles makes scheduling repairs difficult. My vehicle was without a backup camera and heat/ac controls for 7 days while waiting for a part to be ordered. I understand that the vehicle was driveable, but it was an inconvenience that other dealerships don't put their customers through.
I mage an appointment and took my vehicle in at 7:30 a.m. for 2 recalls and asked to have the navigation system updated. The service writer said it would only take a few hours. 0 updates. I called at 4:00 p.m. And was told they would have to keep it overnight. No offer of a loaner. I had no updates the next day and had to call back at 4:30 p.m. They said it was ready to be picked up and told me I needed a new radio. I had to wait until the next morning to pick it up. There was ...
I am so thankful for Craig Foster. He stepped in and helped my daughter and I. When no one else paid attention to us. I’m very happy with our experience with him. Thanks again Craig!!
Great and quick service. Got me in last minute and knocked out my oil change and tire rotation.
we made an appointment the day be before took vehicle in the next day and it was completed early.
I purchased my Jeep with y’all. I love it. Service has been fast and smooth!!! The only beef I have is that y’all want $60 for your Jeep Cap with the bling!!!! THATS TOO MUCH!!! Sincerely, Linda Cooper!!!
Fast and easy service as well as a great price on my new car!! Definitely would recommend to friends and family.
They were quick to get my 2nd remote for me as promised by my sales consultant.
They didn't do anything the entire time they had the vehicle but gave it the jeep wobble again. They were polite but don't offer much, slow, expensive part changers not repair.
Recently purchased a 2025 Ram truck. Nelda and Victor were very helpful. We explained what we wanted and they made it happen and we are happy with our purchase!! Great experience!!
Very friendly staff and was able to do my oil change on my lunch break.
Excellent customer service by the service advisor, excellent attention to detail by the mechanic, and excellent prices.
Bought my truck there with a bumper to bumper warrant with in 3 days check engine light came on they refused to fix it. They said has to be after 30 days
Great and prompt service! I recommend Ron Carter! I have bought trucks and cars over at Ron Carter and was never disappointed.
The service was speedy and attentive. They got the job done in a satisfactory manner.
Service staff went above and beyond, identifying a valve cover leak during an oil change. Loaner car provided and work completed very timely given it was a over the holidays. Will be returning for all service needs in the future.
This was my first experience at this dealership and everyone was so nice! So pleasant and accommodating. I will definitely come back!
Jonathon in the service department was very pleasant and kept me updated on the repair status of my vehicle
No hassle straightforward deal. Devin Gray and Savannah and finance were excellent. I’ll be in contact for my next truck. I appreciate it.
Adam was very consistent and provided updates on a vehicle that was ordered. This was a length process and he was always available and honest with everything.
Shilo was great. She took very good care of us from start to finish. I have bought 10 cars and this was my best experience!
Had vehicle as advertised Easy test drive and negotiations Closed deal and glad i drove 2 hours to shop
While the service advisor was good, the battery cables were not tightened causing driveability issues.
Good selection and good salesman. Salesman went thru process quickly so we didn’t have to wait long.
Awesome experience none better could not be happier, awesome service, took great care of me
They did very well, The service guy is very Nice but I think he needs to slow down & focus. I asked for a few items to be done that didn't get done the first time & they had to take it back again.
When I got my appointment everything was great! But I had called several times, left messages, nobody called me back! Nobody returned my call is my only complaint!! I finally got a hold of somebody & they set up an appointment for me. But I can't stress enough how frustrating it is when no one returns your call!! So please, discuss that in your next meeting, return phone calls!!!
I dealt on Jeeps at a couple of dealerships. I finally started looking online at Ron Carter and found a Jeep that I liked. When at the dealership I was given a offer for my trade in that was less that I was offered online. They gave me the offer that I was offered online.
After a stressful Saturday of trying to find a vehicle at multiple dealerships and dealing with either rude or pushy sales representatives, I called Ron Carter on a vehicle that was on their website. Mr. Foster waited around for us and had the vehicle we asked about ready and while we looked at it, he searched to find another vehicle we were interested in. Mr. Bernal was friendly and explained all options clearly.
Wonderful service amazing follow up thank you, even walked my keys back to me after I forgot them.
Very simple buying process. They appraised the trade in well and offered a great price for the car I purchased. Everyone was so kind and approachable.
Sam Jones made my experience enjoyable and stress free. Santiago was friendly and explained all our options clearly. The whole process was delightful and we would definitely recommend Ron Carter C.D.J.R. to all family and friends in search of a vehicle.
I came in on a Saturday morning, taking a chance that I would be able to talk to someone about an issue with my Jeep, and that they wouldn't brush me off. I met Clemente and he was nice and helpful, answering all of my questions. He didn't make me feel like he was rushing me out the door. I felt comfortable bringing my Jeep in for service on Monday. Clem was communicative throughout the process. When it was time to pick up my Jeep both Clem and the mechanic who worked on my car were there to ...
Adam was an exceptional salesman. He was knowledgeable about the vehicle and ensured we were shown vehicles we were interested in. We never felt pressured. Closing with finance was thorough and professional.
Prompt reliable diagnosis informative service and care for customer. Usually problem resolved in one day.
The customer service gentleman was great and very nice. I would come back just for him
This experience was pleasant and smooth. Speed and timing could have been better 4+ hours at a dealership is not ideal. Will purchase here again.
I was very happy with Clem and the service dept. Kept me posted and helped get service completed as I needed my truck
most useless excuse for a dealer ever took my car to get fixed they kept for a month told me its fixed broke down doing the same thing less than 10 days doing the same thing they do not stand behind the job they do they tell me I HAVE TO PAY FOR THEIR MISDIAGNOSIS I will share this with everyonre I know
It was a good experience. Sam was no pressure: just answered all questions and did what he could to help us find a car. Santiago was courteous, friendly, and informative.
Ralph was friendly and gave good service at our visit for oil change & tire rotation at Ron Carter
Mark was very polite and up front about our buying process. We felt right at home here
Great experience with both the sales team and the finance manager. I would highly recommend this dealership
Truck came without key fob or lug lock drove two hours to get this truck. They said no problem we will send it through mail. been the runaround ever since no call backs no answering talked to a few different supervisors saying if they can't send someone here I can pay out of pocket and been reimbursed. No faith that will be taken care of . Wrote a bad review was asked if I would mind changing it that everything will be taken care of. That was over a month ago still nothing.
This was the easiest car buying experience I have ever had. Thank you Ron Carter.
Had a great experience getting my vehicle serviced. It was done right and quickly exceeding my expectations.
I had issues a couple of years ago with the service department and stopped taking my vehicles. Recently, I decided to give it another chance and was pleasantly surprised. The new staff is friendly, professional, and kept me up to date on the repairs. The automated text message system they have needs improvement but a quick call got my questions answered.
Jonathon provided excellent customer service when I visited the dealership yesterday. I will recommend him to my friends.
Ram in the Dodge service dept is a nice addition and is much needed now Nowadays, customer service seems to have gotten lost lately. Glad it is coming there @ Ron Carter Dodge the rest need to follow his lead.
This place is horrible they sold me a Durango with a bad alternator and worst of all he upcharged me the original price giving to me..everything was so rushed I didn’t notice and couldn’t look through the paperwork afterwards because he gave me no paperwork and told me he would send it to me on email original price we agreed on price of the vehicle $26,718 now that that I got my bank statement it shows $33,000 for the vehicle this should be illegal…I need you all to fix this asap. Mark Van Nort should get fired for ...
This is my 2nd vehicle I purchased from Ron Carter and just as the first time, EXCELLENT service!!!! I highly recommend the Alvin, TX location! Ask for Mark Ina, he is fantastic!!!!!
The service person Jonathon on Jeep side was very kind and respectful. Advise me of maintenance packages.
This review is strictly on the service department. Jonathan is a very pleasant young man, and treat customers fairly. My complaint would be that I had a ten am appointment, for a basic servicing and tire rotation. I didn't get my car back until between 4 and 5 pm. Do appointments even matter?
Very quick and easy car buying experience. Would recommend Craig to anyone looking for a vehicle.
Everyone was very friendly. My salesman Sam was excellent and not pushy. Dealership had a big selection and great variety to choose from.
Great experience buying a New Dodge Challenger through Kreg Foster at Ron Carter Dodge. Great dealership!
I was happy to find the vehicle I wanted on the Roc Carter CDJR website showing some significant dealer price reductions from MSRP. When I arrived my sales consultant, Sam Jones, was very nice and professional. He made sure the price we saw on the website was what we would be paying and even helped me get some additional incentives through a partnership with my employer. I took the vehicle for a test drive and was very pleased. Sam took our information and did the initial work to get us moved over to the finance department . When the finance paperwork ...
Worst customer service at a dealership I’ve ever seen. Two weeks for a day of work and all the issues still aren’t fixed. No loaner cars available. To get someone on the phone was near impossible, had to drive over to the dealership to get answers.
We love Ron Carter. We’ve bought our last 4 vehicles from them and are always satisfied with the customer service
Great experience with both the sales team and finance. I find the service advisor on the far left to be exceedingly handsome and charming.
I found the Jeep I was wanting at Ron Carter CDJR in Alvin. Todd, the salesman was extremely polite, courteous, and professional. He was knowledgeable of the vehicle features and the purchase process. Thanks to Todd and Ron Carter CDJR in Alvin, TX!!!.
I have bought vehicles from Ron Carter for over 20 years. I bought a 2024 Pacifica and I had so many problems with them that I would have to write a 5 page report on them. Lets just say I wish I had a lawyer because I believe some illegal things were done. This car will be last I will ever buy from them again and my children have also bought 3 cars from them and they will never buy from them again. If you buy from them good luck and make sure that all of you i are dotted and all of your ...
It took to long to complete the process after we had agreed on a price
Craig and all the sales team made my dream come true. They work so hard to make this deal happen and all the people are very friendly. Couldn’t ask for more, I definitely recommend this dealership to anyone out there looking for a new car. Special thanks to Santiago and Craig
Great customer service. Morgan kept me informed on everything that was going on. He even communicated with the insurance company, Made sure things were "preserved" so the insurance could do what they needed to do before getting the repairs needed. He coordinate the Jeep going to the next phase of being repaired. Again, greatly appreciated everything Morgan has done.
Nice place and friendly people. Will be buying again from yall. Marcos and Rohahi helped me out a lot
They were pleasant and professional with me and my vehicle. I appreciate their condor when I asked about what could be wrong with my truck and when they promised I would ha e it back.
Thorough, thoughtful, attentive. Waiting area and restrooms clean and tidy. Staff was very courteous and friendky
The sales department was great! Our salesman, Craig Foster was very helpful and made us feel at home. Our questions were answered and the deal made easy!
Everyone is very nice. My only concern is the over abundance of calls asking me to give a good rating. Communication on some important things took longer than expected. My salesman was a good guy.
The know-it-all front end guy in the service department is rude. Thinking that there’s no other option than to have my truck serviced there. I bought my truck at Ron carter and like clock work i have my truck serviced there. Not any more. I asked to have one issue fix, a recall, and he tried to press other things to get done and pay for parts that was covered in that recall. Why would i pay for pay parts covered in a recall? Also i asked when he believes the truck would be finished he said he didn’...
My recent car buying experience at Ron Carter was extremely disappointing. After waiting 2.5 hours at the salesman's empty desk before finally being brought into the finance office, I was eager to complete the purchase and leave as quickly as possible. Unfortunately, the entire process took nearly 4 hours due to "issues connecting with the bank on a Saturday" and countless "mistakes in paperwork." In hindsight, this feels like an obvious sales tactic—make the customer wait so long that they’re eager to sign without asking questions or pushing back. It’s especially frustrating considering I ...